Commenting on Ofgem’s proposals for new service standards around installation and maintenance of smart meters, Energy UK’s Deputy Director, Policy (Customers), Ned Hammond said:
“Smart meters play an essential part in the current – and future – energy system, helping the country make the best use of its resources by providing accurate real-time measurement of energy use and enabling customers to enjoy the benefits that can come from greater flexibility.
“So it’s right that suppliers should be held to expectation of providing a good level of service when it comes to installing and maintaining smart meters. We need to look at the proposals more closely but it will also be important that these standards work in harmony with other requirements around smart meters and take into account when problems are not in the suppliers’ control.”