Commenting on April’s price cap rise, Energy UK’s chief executive Dhara Vyas said:
“Today’s price cap rise is clearly unwelcome news when many are still struggling with bills and customer debt is approaching a record £4 billion – in addition to the other cost increases households are facing.
“The price cap rise is driven by an increase in how much we pay for energy on the wholesale market – again demonstrating that the country’s reliance on gas for heating and electricity generation leaves us exposed to global events.
“Investing in a clean power system and increasing electrification is the only way to permanently deliver both energy security and stable, affordable bills in the long term.
“Right now – as set out on our recent report (How to Cut Bills: A crisis that can’t be ignored) – it’s vital the Government prioritises this and takes action to reduce energy bills through measures like removing policy costs from electricity bills, providing targeted support for customers in fuel poverty and maximising the potential of flexibility in homes.
“The recent Government intervention to expand the Warm Homes Discount scheme has been welcome – as have plans for a debt relief scheme and to use data matching to target help and support.”
Notes to editors
- Our explainer sets out in more detail why prices are going up.
- Suppliers invest millions of pounds in additional support every year to customers and continue to offer a range of financial and other assistance to those struggling with bills. Here is a list detailing the additional support from each supplier in Energy UK’s membership.
- Energy UK’s Vulnerability Commitment covers more than 95% of UK homes, and each year produces a report to share good practice across the sector. The 2024 report contains examples of how suppliers are using innovation including AI to help identify vulnerable customers.