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Nearly five million customers switch so far in 2020

Energy UK’s latest electricity switching figures – published today – show that 591,156 customers moved to a new supplier in October, only 6% down on the same month last year.

Nearly 5 million customers (4,998,611) have switched supplier so far this year, which is 7% lower than at this point in 2019.

Emma Pinchbeck, Energy UK’s chief executive, said:

“It’s very encouraging to see over half a million customers switching provider in October, typically the highest month of the year for switching.

“As temperatures drop across the country I’d encourage more people to get in touch with their supplier or check online to see if they’re on the best tariff for them, ahead of darker, colder months when we use more energy.

“I’d still urge customers to consider making their homes more energy efficient – for example by applying for the Government’s Green Homes Grants – as this is the best way to help save money on bills in the longer term and reduce household emissions to help tackle climate change.”


Notes to editors:

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • Check if you qualify for the Green Homes Grant and apply for the Government’s scheme here.
  • Larger suppliers in the market consist of British Gas, EDF Energy, E.ON (including npower), OVO (including domestic business of SSE) and Scottish Power, reflecting recent mergers. Any switches between the merged parties are considered as internal and are not counted in our switching statistics which only capture external switches. The non-domestic business of SSE is considered a small and mid-tier supplier.
  • The switching data is now supplied by Gemserv (starting from September 2018). Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market. Historical data up to August 2018 was provided by Electralink.
  • The data referenced in these reports is for electricity only. These figures include both domestic (Profile Classes 1 and 2) & non-domestic customers (Profile Classes 3-8 and 0) but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR).
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.