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Switching slows down in 2020

The latest monthly electricity switching figures from Energy UK, published today, reveal that 488,780 customers moved to a new supplier last month.

Although this figure represents a 19% decrease on September 2019, 4.4 million customers have switched supplier so far this year, only 7% down on the same time last year.

Emma Pinchbeck, Energy UK’s chief executive, said:

“It’s positive to see around half a million customers are still switching every month, especially as we head into the colder months of the year when we use more energy.

“Now is the best time for consumers to get in touch with their supplier to check they’re on the best tariff or shop around as there always savings to be made.

“I’d also encourage consumers to check if they’re eligible for a Green Homes Grant, launched by the Government last month, as energy efficiency measures remain the best way to save money on bills in the long term while helping the environment.”



Notes to editors:

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • Check if you qualify for the Green Homes Grant and apply for the Government’s scheme here.
  • Larger suppliers in the market consist of British Gas, EDF Energy, E.ON (including npower), OVO (including domestic business of SSE) and Scottish Power, reflecting recent mergers. Any switches between the merged parties are considered as internal and are not counted in our switching statistics which only capture external switches. The non-domestic business of SSE is considered a small and mid-tier supplier.
  • The switching data is now supplied by Gemserv (starting from September 2018). Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market. Historical data up to August 2018 was provided by Electralink.
  • The data referenced in these reports is for electricity only. These figures include both domestic (Profile Classes 1 and 2) & non-domestic customers (Profile Classes 3-8 and 0) but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR).
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.