Outfox the Market and Green have become the newest members of the Energy Switch Guarantee, an industry initiative – launched in 2016 by Energy UK – to ensure switching is simple, speedy and safe for consumers.
The Guarantee which covers around 80% of the market provides consumers with the confidence that their switch will be hassle-free and completed in just 21 days.
Pamela Taylor, independent chair of the Energy Switch Guarantee, said:
“It is fantastic to welcome Green and Outfox the Market to the Energy Switch Guarantee and I look forward to working with them to ensure consumers continue to benefit from a speedy and hassle-free switch.”
“These two new additions to the Guarantee come at a time when switching numbers have fallen when compared to pre-pandemic levels and just before winter hits. With the colder months of the year ahead of us, now is the best time for consumers to have a look online and make sure they are on the best deal as there are always savings to be made.
“Consumers can continue to feel confident to switch to a supplier signed up to the Guarantee without worrying about their switch, losing supply or when they will receive their final bill.”
Keith Bastian, chief executive at Outfox the Market, said:
“Providing our customers the best in service is our main focus and by joining the energy switch guarantee it shows we are taking further measures to improve the switching experience for our customers”
Steven Redmayne, chief operating officer at Green, said:
“Since launching in summer 2019, Green’s goal has always been to put our members first. From being open 7am-11pm, 7 days a week, to offering some of the most competitive tariffs in the market, we have aimed to bring something different to the energy industry. Last year has no doubt been challenging for many people and our teams have worked hard to provide reliable, friendly service whenever our members need us, which is why we never decided to reduce our hours or availability during the pandemic.
“We’re thrilled to be joining the Energy Switch Guarantee so that customers can be assured of a smooth, stress-free switch backed up by amazing customer service. We firmly believe that switching energy supplier should be as simple as possible, and that suppliers should be held accountable for ensuring this is the case. We look forward to working with the Energy Switch Guarantee to support improving standards in the energy market and help customers make an informed choice for their energy supply.”
Notes to editors:
• Outfox the Market is a family-run energy supplier who have helped over 100,000 customers make savings on their energy bills. The company, who supplies 100% renewable electricity has a philosophy of ensuring the best in customer service which is reflected with an ‘Excellent’ rating from customers on review website Trustpilot, and a 4.6 out of 5 stars rating on Google.
• Green is a renewable energy supplier based in Newcastle upon Tyne, founded in June 2019. Green’s aims are to provide renewable energy at market-leading prices, and unique customer support that’s available whenever you need them. Their friendly customer service team are available between 7am-11pm, 7 days a week, alongside 24/7 support via live chat. Green focus on using technology to help customers manage their energy usage, with helpful energy saving tips and insights into usage available via their app and online account. As they commence their smart meter installation programme, their goal is to go further than any other provider in using the benefits of smart metering to provide a modern, intelligent and innovative service to their members.’