News tag: Vulnerability
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Speech by Energy UK CEO Dhara Vyas to ‘Resilience in Transition’ Parliamentary Reception – 25/11/25
26 Nov 2025
I’d like to begin by welcoming you all here this morning, also thanking Martin (Vickers MP) for sponsoring this room and being so supportive of the industry. Thank you also to the Minister for making the time to join us this morning. And of course, thank you to Tom and the RWE team for making this reception possible. It’s time for a reality check on the role… Read more
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Report highlights latest supplier efforts to protect customers in vulnerable circumstances
25 Nov 2025
Energy UK has today published its 2025 Vulnerability Commitment Good Practice Guide highlighting the various ways in which suppliers have worked over the past year to improve support for customers in vulnerable circumstances. The Commitment, now in its fifth year, is a voluntary initiative with 13 supplier signatories that together cover more than 95% of the domestic… Read more
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Energy UK responds to Ofgem’s call for input on energy debt and affordability
11 Mar 2024
Responding to Ofgem’s call for input on debt and affordability, Energy UK’s Deputy Director, Daniel Portis said: “Affordability remains a big concern for many customers and the energy sector itself – so this consultation is welcome. A sustained period of high prices means customer debt has risen to a record £3.1 billion and even… Read more
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Data driving supplier initiatives to help customers
10 Nov 2023
Energy UK today publishes the third edition of its Vulnerability Commitment Good Practice report, showing how energy suppliers have used innovation and data to help support customers in vulnerable circumstances. The Vulnerability Commitment was launched by Energy UK in 2020 as a voluntary industry initiative signed by 13 suppliers,1 covering more than 90% of the… Read more
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Energy UK CEO Emma Pinchbeck’s speech at Ofgem Vulnerability Summit
24 Apr 2023
On 24 April, Ofgem hosted the 2023 Vulnerability Summit. Our CEO, Emma Pinchbeck, was invited to speak and give an industry perspective on the challenges facing the energy sector and provide insight into how best to support vulnerable consumers. Below is a full transcript of her speech. I’ve been asked to talk about the wider… Read more