Goto.energy has become the latest member of the Energy Switch Guarantee (ESG), an industry initiative launched by Energy UK in 2016, to make switching simple, speedy and safe for consumers.
The Guarantee covers nearly 80% of the market and provides consumers with the confidence to switch energy supplier in a hassle-free process completed in just 21 days.
Audrey Gallacher, spokesperson for the Energy Switch Guarantee and deputy chief executive of Energy UK, said:
“We welcome goto.energy to the Energy Switch Guarantee and look forward to working with them to ensure customers continue to benefit from hassle-free switching.
“With 6 million customers switching last year, it has never been more important to get the switching process right and make it as seamless as possible for customers.
“Members of the Guarantee commit to building customer confidence by making switching simple, speedy and safe. So, customers can continue to select one of the Guarantee’s growing number of suppliers, without worrying about the switch, losing supply or when they will receive their final bill.”
Nikki Goode, CEO of goto.energy said:
“We’re delighted to become members of the Energy Switch Guarantee, giving our existing and future customers peace of mind that a switch to goto.energy is a swift, efficient and hassle-free process from start to finish.
“As the “energy supplier for grown-ups”, we put our customers at the core of everything we do. Performing new switches in a timely and transparent manner, and resolving any problems efficiently and painlessly for the customer, are top priorities for us.
“Thank you to our customers for their trust and support which has enabled us to join the Energy Switch Guarantee and to continue being a no-nonsense energy supplier for a growing number of homes in the UK.”
Notes to editors:
- For more information about the Energy Switch Guarantee go to our website.
- Goto.energy is a trusted supplier of dual fuel and electricity-only fixed tariffs for mainland UK homes. Founded in 2019 and built on more than 25 years’ experience of sourcing energy supplies in the energy market, goto.energy knows how to buy energy efficiently and passes on its savings to customers to help them reduce their energy bills. Offering sustainably-sourced energy, a UK-based contact centre and online accessibility, goto.energy puts its customers at the core of everything it does to take the stress out of all things energy.