The voice of the energy industry

Dear Occupier... How can a focus on customer data quality help the energy sector better serve consumers?

Date: Thursday 9 September
Time: 09.30 - 10.30

This event is supported by

As we emerge from the worst of the global pandemic, the energy industry faces a host of challenges; how to manage high volumes of customers either in arrears or at risk of falling into arrears; how to ensure vulnerable customers are identified and present on priority registers; how to ensure all customers are on fair and affordable tariffs; and how to accelerate the roll out of smart meters to meet regulatory obligations.

The energy companies that will be quickest to rise to these challenges are those that have the most comprehensive and up-to-date understanding of who their customers are, and where they are. And for that they need to hold the most accurate customer data possible.

In this webinar, a panel of experts will discuss:

  • Setting the bar high: What does good customer data look like, how can it be achieved and why is it so important?
  • Avoiding the pitfalls: What are the common customer data challenges seen in the energy sector, and how can they be overcome?
  • Reaping the benefits: How can good customer data deliver competitive advantage AND support your regulatory obligations

Joining us to discuss the opportunities up-to-date customer data presents:

  • Alan Clay, Head of Strategy, Customer Data Solutions for UK and Ireland, LexisNexis Risk Solutions
  • Lisa Cunningham, External Relationships Manager, Scottish Power
  • Sonia Facchini, Senior Partnership Manager for the Energy Sector, Ombudsman Services
  • Helena Patching, Data Analyst, Octopus Energy
  • Marzia Zafar, Director of Sustainability and Policy, Kaluza

Road to 2030: Delivering on the commitment to decarbonised transport

Date: Thursday 24 June
Time: 09.30 - 10.30

Last year the Prime Minister brought forward the ban on the sale of new petrol and diesel cars and vans to 2030, alongside which he announced that from 2035 all new cars and vans would be zero-emission.

A Government Green Paper, expected in the next few months, will explore possible courses of action to deliver on these announcements, kicking off a decision-making process that will be fundamental to decarbonising road transport and meeting our climate change targets.

As well as finding out everything you need to know on zero emission vehicle (ZEV) policy in 2021, join this Energy UK Breakfast Briefing to hear from leading experts on:

  • The policy levers that are available to Government to increase the uptake of ZEVs and phase out the internal combustion, and their pros and cons
  • The main challenges to phasing out the internal combustion engine
  • The role of the upcoming Green Paper and what to expect in it
  • What role hybrid technologies should play (if any) in decarbonising cars and vans

Confirmed speakers include:

  • Katie Black, Joint Head, the Office for Zero Emission Vehicles
  • Greg Archer, UK Director, Transport and Environment
  • Peter McDonald, Fleet Director of Nissan GB
  • Charles Wood, Head of New Energy Services and Heat, Energy UK (Chair)

The Role of CCUS in the UK Power Sector

Date: Thursday 13 May
Time: 09.00 - 10.30

Carbon Capture, Usage and Storage (CCUS) will be critical in helping the UK reach Net Zero. CCUS can help eliminate emissions from industry, power, hydrogen production, and is a fundamental part of engineered negative emission technologies. The UK government is currently progressing at pace with the development of business models to support deployment of CCUS in line with targets set out in the Prime Minister’s Ten Point Plan:

  • “CCUS infrastructure deployed in at least 2 industrial clusters by the mid-2020s and 2 further clusters by 2030.”
  • “10 million tonnes of CO2 to be captured annually by 2030.”

Energy UK is particularly interested in the importance of CCUS in decarbonising the power sector and the potentially crucial role the technology will play in maintaining system security. Join us on May 13th to hear from a panel of industry experts on the latest sector developments, why the technology is so important, and what the key next steps should be.
Confirmed speakers include:
Paul Davies, group Development Director, Viridor
Richard Gow, Policy and Government relations manager, Drax
Chris Thackeray, Deputy Director of Power CCUS, BEIS
Helen Sanders, Head of Corporate Affairs, SSE Thermal
Silke Goldberg, Partner, Herbert Smith Freehills

Inclusion, Equality and Diversity Conference 2021

Dates: held on 28 - 29 April 2021
Time: n/a
Location: FREE to attend two-day virtual event

Energy UK in partnership with Ofgem
Sponsored by Accenture

Energy UK’s second Inclusion, Equality & Diversity Conference - in partnership with Ofgem and sponsored by Accenture - was our most successful event to date. Attendees listened to insights from senior industry figures and experts, debating inclusion and diversity (I&D) and how we can drive positive change across the sector.

The two-day virtual conference was free to attend. It featured keynote speakers, panel discussions and ‘in conversation’ sessions as well as many interactive elements including polls, Q&A and a networking area and exhibition hall where attendees engaged with other delegates, speakers, partners and networks. 

The full programme covered a wide variety of cross-cutting issues including: 

  • Leadership: how to increase diversity at senior levels within the sector and the role of leaders in creating more diverse energy landscape,
  • Data: how improved data and monitoring can improve diversity and inclusion  
  • Net zero: how I&D is critical to meeting the net zero target
  • and Collaboration: how individuals, businesses and organisations can work together & share best practice. 

The two-day virtual conference discussed visibility and voice of under-represented groups, employee engagement and culture, flexible working and inclusion post-coronavirus and the power of networks, among other topics.

The event had an overarching theme of ‘from intention to action’ with practical tips, case studies and advice for individuals, organisations and businesses to take away. Check the programme below and sponsor our next event by contacting Sam Hollister (Sam.Hollister[at]

Energy UK’s is committed to show leadership and increase inclusion and diversity within the energy sector. Find out more about Energy UK’s Equality and Diversity Forum here.

Read our brochure on some of the positive steps being taken by the energy industry in equality, diversity and inclusion. Find the brochure here.

Energy Hustings - Scottish Parliament Election 2021

Date: Tuesday 20 April
Time: 09:00 - 10.30

The upcoming 2021 Scottish Parliament elections will be pivotal to rebuilding Scotland’s economy from the COVID-19 pandemic and the delivery of a green recovery.

At this online hustings event we will explore how each of Scotland’s political parties will seek to ensure that our future energy system is low-carbon, and their respective positions on energy consumer issues.

We will be joined by the following party spokespeople:

  • Paul Wheelhouse MSP – Scottish National Party
  • Alexander Burnett MSP – Scottish Conservative and Unionist Party
  • Sarah Boyack MSP - Scottish Labour Party
  • Mark Ruskell MSP – Scottish Green Party
  • Liam McArthur MSP – Scottish Liberal Democrats

Event attendees will be able to put their questions on the future of Scotland’s energy system to each party spokesperson.

The smart way to charge an electric vehicle: What's next for industry and Government policy?

From 2030 new petrol and diesel cars and vans will be phased out, and from 2035 the only new cars and vans available to purchase will be zero-emission. This revolution in personal mobility will run in parallel to the energy sector’s own dramatic transformation, which is already well underway, whereby over half of power generation now comes from low carbon sources in an increasingly decentralised and digitalised energy system.  

Smart charging will be key to getting these two processes work together harmoniously.  And to ensure that’s the case, Government will soon require all chargepoints to be smart. Beyond these device level requirements, discussions are ongoing on how to ensure the EV charging system as a whole is cyber secure and enables consumer switching. Using the smart meter system as the basis from smart charging has been tabled by Government as one option with others also being explored, each with different pros and cons. 

A new report commissioned by Energy UK – to be launched at the event – assesses some of these different approaches, in particular discussing the opportunities and trade-offs from using different smart charging eco-systems. A panel discussion of industry experts will delve into the topic and explore the current policy environment, discussing what industry and Government are (and should be) doing to develop an enduring solution for smart charging.   


  • Joseph Cosier, Policy Manager for New Energy Services and Heat, Energy UK
  • Tom Pakenham, Director of Policy and Public Affairs, OVO Energy
  • Emma Roberts, Head of EV Smart Energy Policy, Office for Zero Emission Vehicles
  • Jeremy Yapp, Head of Flexible Energy Systems, BEAMA

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