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Electricity switching reaches one million in the first months of 2020

Energy UK’s latest electricity switching figures – published today – reveal that just over one million customers have switched so far in 2020 – up 20% on the same time last year.

In February alone over half a million customers (558,836) moved to a new supplier– this is a 23% increase when compared to February 2019.

Audrey Gallacher, Energy UK’s interim chief executive, said:

“This a significant increase in switching numbers – hitting the one million mark in the first two months of the year shows that increasing number of consumers take advantage of the competitive and innovative services on offer by around 60 suppliers.”


Notes for editors

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • Larger suppliers in the market consist of British Gas, EDF Energy, E.ON (including npower), OVO (including domestic business of SSE) and Scottish Power. This reflects recent mergers, with the domestic sides of SSE now considered under OVO and npower under E.ON. This means that any switches between the merged parties are considered as internal and are not counted in our switching statistics which only reflect external switches. The non-domestic business of SSE is now considered a small and mid-tier supplier.
  • The switching data is now supplied by Gemserv (starting from September 2018). Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market. Historical data up to August 2018 was provided by Electralink.
  • The data referenced in these reports is for electricity only. These figures include both domestic (Profile Classes 1 and 2) & non-domestic customers (Profile Classes 3-8 and 0) but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR).
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.