News in 2023
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Energy UK responds to the Business Secretary’s call to energy suppliers
4 Feb 2023
In response to the Business Secretary’s call on energy suppliers, Energy UK’s CEO, Emma Pinchbeck said: “Energy UK is deeply concerned by the behaviour towards vulnerable customers that we saw reported this week. Energy suppliers are conducting deep dives into reviewing their practices, and all the major suppliers have voluntarily halted prepayment installations under warrant… Read more
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Energy UK responds to Ofgem’s latest review on customer service standards
2 Feb 2023
Responded to Ofgem’s latest review on customer service standards, Energy UK’s CEO, Emma Pinchbeck said: “The scale of the cost of living crisis has seen average household energy bills more than double, resulting in huge challenges for customers. As things stand, the end of Energy Bill Support Scheme payments and the reduction in Energy Price Guarantee support in… Read more
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Energy UK responds to figures on supplier support
23 Jan 2023
Responding to the Government’s publication of figures on supplier support, Energy UK’s chief executive, Emma Pinchbeck said: Suppliers want their customers to get all the support available to help them pay their bills – the industry called for bill support at the start of the gas crisis and has moved quickly to help deliver… Read more
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Energy UK responds to Business Secretary letter
22 Jan 2023
Responding to today’s letter from the Business Secretary about customer support, Energy UK’s chief executive, Emma Pinchbeck said: “Suppliers have increased the support they provide to customers over the winter through millions of pounds of direct financial assistance as well as offering payment holidays, restructured payment plans and emergency credit while also partnering with charities… Read more
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Energy UK responds to new plan for smart electric vehicle charging
18 Jan 2023
In response to the Government’s announcement on EV charging plan, Policy Manager Yumann Siddiq said: ‘Energy UK welcomes the Electric Vehicle Smart Charging Action Plan, which sets out the next steps needed to seize the full potential of smart charging and ensure it is the default mode by 2025. Smart charging allows consumers to use… Read more
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Energy UK responds to the Independent Net Zero Review
13 Jan 2023
In response to the Independent Net Zero Review, Energy UK Deputy Director of Policy, Charles Wood said: “We welcome the findings of the Net Zero Review which underline in comprehensive fashion, the economic benefits, in addition to the environmental ones, that meeting Net Zero will bring – as well as making it clear quite how far… Read more
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Energy UK responds to Citizens Advice report on prepayment meters
12 Jan 2023
Responding to report from Citizens Advice on prepayment meters, Dhara Vyas, Deputy Chief Executive at Energy UK said: “Suppliers are required to have exhausted all other options before installing a prepayment meter by warrant – only after repeated unsuccessful attempts to contact the customer to discuss repayment options and checks to ensure they do not go… Read more
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Joint call for energy efficiency drive to tackle cost of living crisis
10 Jan 2023
Improving the energy efficiency of the UK’s buildings will permanently bring down energy bills for households and boost energy independence, say four leading associations. Energy UK, the Local Government Association, the Federation of Master Builders and the National Housing Federation are calling on the Government to continue to prioritise energy efficiency as a core solution… Read more
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Energy UK responds to BEIS announcement on reforms outlined for Britain’s capacity market
9 Jan 2023
In response to the Government’s announcement outlining proposals to reform Britain’s Capacity Market, Energy UK’s Deputy Director of Policy, Adam Berman said: “Reforming the capacity market is key to reaching a Net Zero power system. It’s critical to ensure that we can incentivise new forms of flexible low carbon generation. Phasing out unabated gas is absolutely… Read more